Shipping policy

UK Delivery

We offer free and fast UK delivery. Stock items will be packaged and despatched within 2 working days and we use a tracked next working day service (where available). Most customers receive their rug(s) in 2-3 days after placing their order. 

Tracking

Once booked for delivery we will send you tracking details via email. Most rugs will be trackable with a 2-hour time slot given by the courier on the morning of delivery. Other couriers simply offer a dedicated day, any time between 8 am and 6 pm. We do all we can to help the delivery process be as smooth as possible but cannot be responsible if couriers are unable to deliver due to unforeseen circumstances or delays. 

 
Morning or Saturday Deliveries

Should you require a morning or Saturday delivery this can be selected at checkout for an additional fee.

Please note: morning or Saturday deliveries still require 2 working day notice to package and book for collection, so if you purchase on Thursday or Friday for Saturday delivery, it may not be possible to deliver until the following Saturday. If in doubt, please contact us first. We can often locate and package an item on the same day (if an order is processed before noon) however this can be dependent on staff levels, where the rug is (we have over 1,000 rugs in stock and many are deep within large piles) and the size and weight of the rug and courier options we have at hand, larger items require a collection to be booked for the following day. If in doubt just give us a call, email or live chat.


Nominated Day Delivery

Should you require delivery on a specific date, or have nominated days of the week that are required, this can be arranged via email and we can add notes to your order. Simply email us after placing the order and we will note your account with delivery instructions. Again we would usually need a day or two to package your rug(s) so some notice for nominated delivery would be required.

 

International Delivery

International deliveries must be quoted on a rug-for-rug basis, it is not possible to auto-calculate shipping on international orders so please contact us before purchase and we can discuss shipping. 

Any item purchased outside the UK will have UK VAT removed at the checkout after entering your address, you as the customer will then be responsible for any import tax or duty on receiving your rug(s).