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Fast & Free Shipping
We send all our rugs within mainland UK on a next working day, tracked service. We endeavour to despatch orders the same (if ordered before 12 noon) or next working day and can add delivery instructions and notes to all orders. Need a specified day or time? Contact us or check the options at checkout.
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Our Quality Promise
We understand the importance of finding the perfect rug for your space, which is why we are committed to ensuring your satisfaction. If you're uncertain or discover the rug doesn't quite suit your room, we offer free returns for mainland UK customers, allowing you to shop with confidence and ease.

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Frequently Asked Questions
When will I receive my rug?
We endeavour to package and book rugs for delivery within 1 working day of receiving an order.
Deliveries are always tracked and signed for, and we will send you tracking details the day before.
There is options to have morning or weekend delivery at an extra cost.
If you would like to nominate a particular day for delivery this is also possible, simply send us an email with your order number or give us a call.
What if my rug doesn't suit my space?
Our free returns policy means that you can purchase your one-of-a-kind handmade rug in the knowledge that if it doesn't suit your space or you wish to return for any reason we will organise a collection free of charge*.
Simply let us know and we will send instructions on how to package the rug and organise a day for collection. Once returned we will refund you in full.
*Free returns for UK purchases only.
What size of rug should I purchase?
While there is no hard or fast rule for sizing, there are rules of thumb when choosing the right size, for this we provide a rug sizing guide.
If you need help finding a rug to suit, or if you've seen a rug that you like but it's not quite the right size, let us know and give us your minimum and maximum sizes and we can help you find the perfect rug.
How do I care for my handmade rug or carpet?
Handmade Persian and Oriental rugs should be vacuumed regularly, we always recommend that where possible you should use the suction-only setting on your vacuum as it is more gentle on the pile and will help prolong the life of your rug. However we do recognise that most people will use the brush bar and this of course does a more thorough job.
Key is to ensure the rug does not become overly dusty a small dust and debris particles like sand can be sharp and can cut through the fibres over time.
We do suggest you be careful nearer the tassels (fringes) and sides (selvages) of the rug as these get caught in a vacuum.
On top of this we recommend professional rug cleaning every 5 years or so, this will help remove ingrained dust and dirt and refresh the rug, ensuring it maintains its looks for years and even generations to come.
Find out more in our comprehensive handmade rug care guide.
I have other questions...
Have other questions? Our helpful and experienced team will be glad to help.
Simply contact us by phone, email or live chat and we'll do all we can to help.
If you're local to the store why not drop in and we can discuss any questions you may have over a tea or coffee?