Terms & Conditions

Making a purchase

Making a purchase is easy, simply select a rug and the size you would like and add it to your basket. From the basket you can continue shopping, adjust the number of rugs you would like, remove rugs from your selection or go to the checkout. At the checkout you will be asked for delivery information, we use this information when delivering your rug.

Payment process

Payment is processed by online secure payment specialists SagePay. We do not receive or store any of your payment or card details. Your order is passed through to SagePay where you can pay be any major credit or debit card. After a successful order you will receive an email confirmation and we will send you a message with an estimated delviery date.

Damages and Errors in delivery

All damages or order errors must be reported on delivery of goods. If in the event goods cannot be checked upon delivery sign for goods as unchecked. In the unlikely event that this occurs please contact us immediately. You are entitled to either an exchange or full refund. Refunds will be made within 5 working days.

Cancellations, Returns and Faults

You have seven days only from receipt of goods in which to inform us of returns for any reason, including faults. This must be done by email, within this period. This is to ensure you have proof that you were within our seven day returns policy, if there is any queries at a later date. The rug must be returned to us within 14 days.

Please make out all emails to: info@little-persia.com

The cost of returning goods other than faulty or errors will be paid for by the customer, you can send the rug back to us or we can arrange a pickup for a set fee. Please note that you will be charged each time we attempt to make a delivery so please ensure you are available on the date specified. All returns must be packaged well and the product as new or a full refund will not be given. Refunds will be processed within 5 working days after goods have been returned to us.

Please note - Any special or custom orders, which are specially made to your particular specified size or colour are non-returnable as these are made specifically to order. Due to the nature of rugs, being of the handmade variety, there can be slight variations in size. Please allow 5% either way. Please be aware of this before placing your order.

Credit Card Security

We use SagePay for the processing of all credit and debit card payments. They take responsibility for processing card details on their secure servers using 128-bit secure sockets layer technology and always ensure that this information is held with the very high levels of security you would expect from a major financial services company.

Colour and Images

Due to the nature of monitor set up, colours may vary slightly. Every effort has been made to reflect the true colours of the rugs. There may be slight variants in size and colour in handmade goods.

Complaints

It is Little-Persia policy to provide the highest level of service to our customers. If you have a complaint please direct it to the Sales Manager. We will contact you within 5 days with a response.

Remittance Terms

Payment in full is required before any goods are despatched. All invoices include VAT at the standard rate and delivery. VAT number 735186228.

Confidentiality

Customer details are strictly confidential and are protected within the current Data Protection Act. Little-Persia will not disclose any information provided to third parties. click here for full information on our privacy policy.

Alternatively if you prefer to place an order over the telephone simply call :
0141 420 6989.